Hello,
Thank you for contacting us.
Alipay refund requests need to be within 90 days of the original transaction. Unfortunately, since the payment made was outside of this 90-day window a refund is not possible.
Due to this, the credits will remain on your account for future use.
We value your business and apologize for the inconvenience. If you need additional assistance please contact us. Our customer service and support team are here to help you any way we can.
Kind regards, Craig Customer Service Representative Constant 319 Clematis Street, Suite 900 West Palm Beach, FL 33401